Thank you for shopping at Santechco (collectively referred to as “we”, “us”, or “our” “Site”). We are committed to providing our United States customers with a transparent, reliable, and smooth shipping experience.
Below are the detailed terms and conditions that constitute our comprehensive Shipping Policy.
1. Shipping Destination & Free Shipping Offer
Shipping Destination: We currently ship exclusively to addresses within the United States.
Shipping Cost: We are proud to offer 100% Free Standard Shipping on all US orders. There are no hidden fees, no minimum purchase requirements, and no coupon codes needed at checkout.
2. Order Processing & Handling Time
Before your package is shipped from our warehouse, it undergoes careful processing, quality control, and packaging.
Order Handling Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding official holidays).
Order Cut-off Time: 5:00 PM . Orders placed before 5:00 PM on a business day will begin processing the same day. Orders placed after 5:00 PM or during the weekend will begin processing on the following business day.
3. Transit Time (Calculated from Our US Warehouse)
To ensure fast and reliable delivery, all orders are shipped directly from our dedicated warehouses located in the United States. Please note that the transit time is calculated from the exact moment the package leaves our US warehouse.
Shipping Carrier: We partner with trusted domestic carriers, including USPS, FedEx, and UPS, to ensure your products arrive safely.
Transit Time: Once dispatched from our United States warehouse, standard domestic transit time takes approximately 3 to 5 business days to arrive at your destination.
Total Estimated Delivery Time: Handling Time (1-2 Days) + Transit Time (3-5 Days) = 4 to 7 Business Days.
4. Order Tracking & Delivery Confirmation
Tracking Number: Once your order is packaged and leaves our US warehouse, a shipping confirmation email containing your unique tracking number and carrier link will be automatically sent to the email address you provided.
Tracking Status: Please allow 24 to 48 hours for the tracking information to update on the carrier’s system. You can securely track your package or safely exit the tracking page at any time.
5. Address Modifications & Cancellations
Address Accuracy: It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete.
Changes & Cancellations: If you need to change your shipping address or cancel your order, please contact our support team immediately at support@santechco.com. Once an order has been handed over to the carrier and departed from our US warehouse, we cannot modify the address or stop the shipment.
6. Damaged or Lost Packages
We take great care in packaging our heavy-duty products, but accidents can happen during transit.
Damaged Items: If your product arrives damaged during shipping, please take clear photos of the packaging and the item, and contact our customer service within 48 hours of delivery.
Lost Shipments: If your tracking number shows no movement for an extended period, or if it states “Delivered” but you have not received it, please notify us immediately so we can file an inquiry with the carrier.
7. Contact Information
If you have any questions, concerns, or inquiries regarding your shipment, tracking details, or delivery status, please contact our dedicated support team during our regular operating hours:
Brand Name:Santechco
Email Support:support@santechco.com
Phone Support:+1 (800) 280-7114
Mailing Address:Liba 01, Zhebei Village, Zhongxin Town, Lianping County
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
