Welcome to the Santechco Help Center. Below are the answers to the most frequently asked questions regarding our heavy-duty mounting solutions, workspace products, and store policies. If you need further assistance, please contact us at support@santechco.com.
🚚 SHIPPING & DELIVERY
Q1: Do you ship internationally?
A: No. We currently ship exclusively to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or international territories at this time.
Q2: How much does shipping cost?
A: Shipping is 100% Free on all orders across our store. There are no minimum purchase requirements, no hidden handling fees, and no discount codes needed at checkout.
Q3: Where are your products shipped from?
A: All orders are dispatched directly from our dedicated fulfillment warehouses located within the United States.
Q4: What are your handling and transit times?
A:
Order Handling Time: 1 to 2 business days (Monday – Friday). Our daily order cut-off time is 5:00 PM.
Transit Time: 3 to 5 business days (calculated from the exact time the package departs our US warehouse).
Total Delivery Time: You can typically expect your package to arrive within 4 to 7 business days.
Q5: Can I track my order?
A: Yes. Once your package leaves our United States warehouse, a shipping confirmation email containing a trackable carrier link (USPS, FedEx, or UPS) will be automatically sent to you. You can safely check your delivery status or securely exit the tracking page at any time.
💳 PAYMENTS & SECURITY
Q6: What payment methods do you accept?
A: To maintain the highest standards of financial security, we exclusively accept Visa and Mastercard on our Site. We do not accept PayPal, Discover, JCB, American Express, or other alternative payment methods at this time.
Q7: Is my payment secure?
A: Absolutely. All transactions on our Site are processed through a 100% secure, SSL-encrypted checkout system. Your raw credit card details are encrypted during transmission and processed directly by our secure gateway network; we never store your financial data on our servers. You can safely check out or securely exit the payment flow at any stage.
📦 RETURNS & REFUNDS
Q8: What is your return policy?
A: We offer a 60-day worry-free return policy. You have exactly 60 calendar days from the date your package was delivered from our US warehouse to request a full return or exchange.
Q9: How do I initiate a return or exchange?
A: Please email our support team at support@santechco.com with your order number. Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the return address of our United States warehouse. Please do not send items back without an RMA.
Q10: Are there any restocking fees?
A: No. We do not charge any restocking fees for returned products.
If an item arrives damaged or defective due to our error, we will provide a pre-paid shipping label.
For customer remorse returns (e.g., changed your mind or ordered the wrong model), the customer is responsible for the return shipping costs.
Q11: How long does it take to receive a refund?
A: Once your return is received and inspected at our US warehouse, we will notify you of the approval. Approved refunds are credited directly back to your original Visa or Mastercard account within 3 to 5 business days, depending on your bank’s processing times.
🛡️ WARRANTY & PRODUCTS
Q12: Do I need to register my product for the warranty?
A:No prior product registration is required. Your warranty is automatically activated from the exact date of delivery. Your original order confirmation email or receipt serves as your official proof of purchase.
Q13: What does the warranty cover and how long is it?
A: We offer a robust warranty on all structural defects and mechanical failures:
TV Mounts & Monitor Arms: 5-Year Limited Warranty.
Desks & Sit-Stand Workstations: 3 Years on the frame, 2 Years on electrical components (if applicable).
Accessories: 1-Year Limited Warranty.
📞 CUSTOMER SUPPORT
Q14: How can I contact your support team?
A: You can reach us easily using any of the official channels below:
Brand Name:Santechco
Email Support:support@santechco.com
Phone Support:+1 (800) 280-7114
Mailing Address:Liba 01, Zhebei Village, Zhongxin Town, Lianping County
Business Hours: Monday through Friday, 9:00 AM – 5:00 PM . All inquiries will receive a response within 24 business hours.
