At Santechco (collectively referred to as “we”, “us”, or “our” “Site”), we stand behind the premium quality and heavy-duty engineering of our mounting solutions and workspace products. We are dedicated to delivering professional-grade durability to our United States customers.
Below are the detailed terms and conditions of our comprehensive Warranty Policy.
1. Scope of the Warranty
We warrant that all products sold on our Site will be free from defects in materials and workmanship under normal and intended usage during the applicable warranty period.
This warranty applies strictly to the original purchaser of the product and is non-transferable.
The warranty coverage begins automatically from the exact date the package is delivered from our United States warehouse. No product registration is required to activate your warranty; your original order confirmation or receipt serves as your proof of purchase.
2. Warranty Periods
Different product categories carry different warranty terms based on their components and engineering:
TV Mounts, Monitor Arms & Heavy-Duty Brackets: Covered by a 5-Year Limited Warranty against structural defects and mechanical failures.
Desks, Converters & Sit-Stand Workstations: Covered by a 3-Year Limited Warranty on the structural frame and a 2-Year Limited Warranty on electrical or motorized components (such as motors and control panels, if applicable).
Accessories & Ergonomic Goods: Covered by a 1-Year Limited Warranty from the date of delivery.
3. What We Will Do to Correct Problems
If a product exhibits a defect covered by this warranty during the applicable period, Santechco will, at its sole discretion, provide one of the following remedies:
Replacement Parts: Ship necessary replacement parts or hardware components at no charge to resolve the issue.
Product Replacement: Replace the defective item with a brand-new or fully functional equivalent product.
Refund: Provide a partial or full refund if a replacement is unavailable or no longer in stock.
4. What Is Not Covered
This limited warranty does not cover any damage, degradation, or failure resulting from:
Improper installation, assembly, or failure to follow the provided product manuals and weight capacity guidelines.
Misuse, abuse, accidents, alterations, or unauthorized repairs.
Normal wear and tear (such as minor cosmetic scratches, scuffs, or natural fading of finishes over time).
Use of the product in commercial environments if the product was explicitly designated for residential use only.
5. How to File a Warranty Claim
Filing a claim is simple and fast. If you experience an issue with your product, please contact our dedicated support team during our business hours (Monday – Friday, 9:00 AM – 5:00 PM EST):
Email Us: Send an email to support@santechco.com with the subject line “Warranty Claim – [Your Order Number]”.
Provide Proof: Attach your original order number or copy of the receipt (remember, no prior registration is needed).
Describe the Issue: Briefly describe the defect and include clear photos or a short video clip showing the structural or functional failure.
Our technical support team will review your submission and follow up with a solution within 1 to 2 business days.
6. Contact Information
For any questions regarding our warranty terms or to request technical assistance, please contact us directly:
Brand Name:Santechco
Email Support:support@santechco.com
Phone Support:+1 (800) 280-7114
Mailing Address:Liba 01, Zhebei Village, Zhongxin Town, Lianping County
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
