Thank you for shopping at Santechco (collectively referred to as “we”, “us”, or “our” “Site”). We stand behind our high-quality mounting solutions and workspace products. If you are not entirely satisfied with your purchase, we are here to help you resolve it quickly.
Below are the detailed terms and conditions of our comprehensive 60-Day Return & Refund Policy.
1. 60-Day Return Window
We want you to shop with 100% confidence. You have 60 calendar days from the exact date your item was delivered from our United States warehouse to request a full return or an exchange. If 60 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.
2. Return Eligibility & Condition
To be eligible for a successful return, please ensure that:
The product is in the same condition that you received it (unmodified and undamaged).
The product must be packed securely in its original packaging, including all original parts, brackets, hardware, screws, and instruction manuals.
A valid proof of purchase (such as your original order confirmation email or receipt) must be provided.
3. How to Initiate a Return
To start a return process, please follow these simple steps during our business hours (Monday – Friday, 9:00 AM – 5:00 PM EST):
Contact Us: Send an email to support@santechco.com with your order number and the reason for the return.
Get Authorization: Our customer support team will review your request within 1 to 2 business days and provide you with a Return Merchandise Authorization (RMA) number and the detailed return shipping address of our designated United States warehouse.
Ship the Package: Pack the item securely and ship it back to our warehouse. We highly recommend using a trackable shipping service (such as USPS, FedEx, or UPS). You can safely check your return tracking status or securely exit the carrier page at any time.
Note: Please do not send your purchase back to the manufacturer or the original shipping address without contacting us first; unauthorized returns cannot be accepted.
4. Return Shipping Costs
Defective or Wrong Items: If the product arrives damaged, defective, or if you received the wrong item due to our error, Santechco will cover 100% of the return shipping costs by providing a pre-paid shipping label.
Customer Remorse: If you change your mind, ordered the wrong size/model, or no longer need the product, the customer will be responsible for paying the actual return shipping fees. We do not charge any additional restocking fees.
5. Refund Processing & Payment Method
Once your return is received at our United States warehouse and inspected by our team:
Notification: We will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed immediately and automatically applied back to your original payment method. Since we exclusively accept Visa and Mastercard on our Site, your refund will be credited directly back to the specific Visa or Mastercard account used at checkout.
Timeframe: Please allow 3 to 5 business days for the credited amount to officially reflect on your bank or credit card statement, depending on your card issuer’s processing times.
6. Exchanges
We only replace items if they are defective, structurally damaged during transit, or missing parts. If you need to exchange a product for the exact same model, please send an email to support@santechco.com, and we will coordinate the shipment of a replacement directly from our US warehouse.
7. Contact Information
For any questions regarding your eligibility for returns, tracking a refund, or requesting an exchange, please do not hesitate to contact our dedicated support team:
Brand Name:Santechco
Email Support:support@santechco.com
Phone Support:+1 (800) 280-7114
Mailing Address:Liba 01, Zhebei Village, Zhongxin Town, Lianping County
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
